Customer Experience & Success

Leap Brands work closely with companies to create strategies for improving customer experience and satisfaction tailored to their goals and target audience. This involves identifying moments of interaction, defining customer profiles and setting objectives to boost happiness and loyalty. Consultants also focus on optimizing the customer journey to ensure an enjoyable experience at every touchpoint. By mapping out customer interactions pinpointing areas of concern and implementing enhancements they aim to drive increased conversions, retention rates and advocacy. Leap Brands helps organizations establish metrics and key performance indicators (KPIs) to gauge the success of their customer experience efforts. This includes metrics like Net Promoter Score (NPS) Customer Satisfaction (CSAT) Customer Effort Score (CES) as operational metrics to monitor service levels and response times. Leap Brands supports businesses in selecting and integrating customer experience management (CXM) platforms and technologies that align with their objectives. These tools can include CRM systems, marketing automation software, feedback platforms for customers as analytics solutions for gathering actionable insights. We understand the role of knowledgeable employees, in providing exceptional customer service experiences. They emphasize the importance of training programs that empower staff members to deliver top notch service. This is why we offer training sessions and materials for employees who directly interact with customers emphasizing the importance of communication, empathy, problem solving abilities and product understanding to improve customer engagement and establish connections.